V. RETURN AND REFUND
Write up your problem in detail and upload relevant photos where possible
Be aware that Printcart may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.
The return address of your store is by default Printcart’s, and is based on where your package was fulfilled:
Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
The number of days within which the refund will be credited to your account
You will receive your money about 10 days -15 days depend on your bank
Our policy lasts for 15 days. After 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Please do not return the order on your own before contacting us via this form below first. Do not use the returned address on the shipping label. It is just for shippers belonging to shipping companies, not recipients.
We will refund the customer via the PayPal account that the customer has paid.
We do not accept returns or exchanges if
You want a refund/return because you changed your mind. We print on demand and therefore we cannot accept returns with that inquiry.
You do not contact us to have your return request reviewed and approved by our team, prior to you sending your product back.
The item(s) have been worn or washed.
The item(s) have been altered in any way.
The item(s) are in any way defective from the original and saleable condition unless the condition is our fault.
The item(s) do not have the original tags on them.
The item(s) have some redundant thread that can be cut/fixed easily.
To return your product, please contact us at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Any further questions about our return and refund policy. Please send us an email at firstname.lastname@example.org and we will help you out to the best of our abilities!
The customer will need to bear the return shipping fee when returning items to us. The customer can also discuss with us the return shipping arrangement.
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at email@example.com
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You should contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
To be eligible for an exchange, your item must be unworn, unwashed, and in the same condition that you received it.
You are responsible for any return shipping charges to us. We will pay to ship the exchanged item back to you.
You must include your original packing slip and write your desired size, style and color of the item that you want to receive in exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your item to be exchanged. If approved, we will mail your replacement.
Exchanges may only be made for merchandise of equal value.
Please contact our Customer Support team at firstname.lastname@example.org to start the return process. Please include the following information:
- Order number
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
If a package is returned to us due to an incorrect or incomplete address, is marked “unclaimed” or “return to sender,” or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.
A refund will not be issued until the parcel has arrived back in our facility.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
During a “free worldwide shipping” sale, orders that are returned back to us due to an incomplete or unknown address OR packages that are refused/return to sender will be refunded LESS what the shipping and handling charges would have been without the promotion.