15. Receive the wrong item

Please contact our Customer Support team at support@printcart.com to start the return process. Please include the following information:

  • Order number
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

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